Frequently Asked Questions
Everything you need to know about your Luamaya shopping experience.
What materials are used in Luamaya jewelry?
We use high-quality materials including 316L stainless steel, 18K gold plating, and genuine sterling silver to ensure durability and a premium finish for every piece.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, usually ranging from 7-14 business days.
Is your jewelry water-resistant?
Yes, our stainless steel and gold-plated collections are designed to be water-resistant. However, to maintain the luster over time, we recommend avoiding prolonged exposure to salt water and harsh chemicals.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.